FAQs
Frequently Asked Questions (FAQs)
1. Where do you ship?
We currently ship to customers in the United States and Canada.
2. Do you offer free shipping?
Yes! We offer FREE standard shipping on all orders shipped to the United States and Canada.
3. How long does shipping take?
Estimated delivery times are:
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United States: 5–10 business days
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Canada: 7–15 business days
Orders are typically processed within 1–3 business days.
4. How can I track my order?
Once your order has shipped, you will receive a confirmation email with your tracking information (when available).
5. Can I return my order?
Yes. We accept returns within 30 days of delivery for eligible items. Please review our Return & Refund Policy for complete details.
6. Are returns free?
Yes! We offer FREE returns for eligible orders from customers in the United States and Canada.
7. Can I cancel my order?
Yes. You may request to cancel your order before it has been processed or shipped. Once an order has been shipped, it must be returned according to our Return & Refund Policy.
8. What payment methods do you accept?
We accept secure payment methods available at checkout, including major credit and debit cards and other supported payment options.
9. Is my payment information secure?
Absolutely. All payments are processed through trusted and secure payment providers. We do not store your full payment card information on our servers.
10. What should I do if my order arrives damaged or incorrect?
Please contact us within 7 days of delivery and include:
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Your order number
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A description of the issue
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Photos of the item and packaging
We'll work quickly to resolve the issue with a replacement, exchange, or refund, as appropriate.
11. What if my package is delayed?
Delivery times are estimates and may occasionally be affected by weather, carrier delays, customs processing, or other factors beyond our control. If your order appears significantly delayed, please contact us for assistance.
12. How do I contact customer support?
You can reach our customer support team by email:
We aim to respond to all inquiries within 24–48 business hours.
13. Do I need an account to place an order?
No. You can complete your purchase as a guest. However, creating an account can make it easier to view your order history and manage future orders.
14. Do you ship internationally?
At this time, we only ship to customers in the United States and Canada.
15. How can I request a return or refund?
Simply email us at Support@Coscots.shop with your order number and reason for the return. Our support team will provide instructions and assist you through the return process.
Still Have Questions?
We're always happy to help.
Email: Support@Coscots.shop
Our customer support team will respond as quickly as possible, typically within 24–48 business hours.