Refund policy

At Coscots, we want you to be satisfied with your purchase. If you are not completely satisfied with your lawn mower or outdoor equipment, we offer a straightforward return and refund process.

1. Return Period

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, the product must be:

  • In new and unused condition.

  • In its original packaging, whenever possible.

  • Returned with all original parts, accessories, manuals, and included items.

  • Free from damage caused by misuse, accident, improper assembly, modification, or improper maintenance.

Lawn mowers that have been used, fueled, filled with oil, or operated are generally not eligible for a return due to a change of mind.

This does not limit your rights regarding products that are defective, damaged, or otherwise covered by applicable consumer protection laws.

2. Returns for Change of Mind

If you change your mind about your purchase, you may request a return within 30 days of delivery, provided the product meets the return conditions described above.

For change-of-mind returns:

  • The customer is responsible for the return shipping cost.

  • Original shipping charges, if any, are not refundable.

  • The product must be returned in acceptable condition.

  • We recommend contacting us before arranging shipment because lawn mowers and outdoor equipment can be large or heavy.

Please contact Coscots before returning any product so we can provide the correct return instructions.

3. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or with missing parts, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem, when applicable

We will review your request and work with you to find an appropriate solution. Depending on the situation, this may include replacement parts, a replacement product, repair assistance, or a refund.

If the product is confirmed to have arrived damaged, defective, incorrect, or incomplete, Coscots will cover the reasonable return shipping costs when a return is required.

4. How to Request a Return

To request a return, contact us by email:

Email: Contact@coscots.us
Phone: +1 626-687-2376

Please include:

  1. Your full name

  2. Order number

  3. Product name

  4. Reason for the return

  5. Photos or other relevant information, if applicable

We will review your request and provide return instructions if the return is approved.

Please do not send a product back without contacting us first.

5. Return Shipping

For an approved change-of-mind return, the customer is responsible for the return shipping cost.

For a return caused by a confirmed damaged, defective, incorrect, or incomplete order, Coscots will cover the reasonable return shipping cost.

We do not charge a restocking fee.

6. Refunds

Once your returned product is received, we will inspect it to determine whether it meets the requirements of this policy.

If the return is approved, your refund will be issued to the original payment method within 3–5 business days after the return has been approved.

After Coscots issues the refund, your bank, credit card company, PayPal, or other payment provider may require additional processing time before the funds appear in your account.

In most cases, customers should receive their refund within approximately 5–10 business days after the refund has been approved.

The exact time may vary depending on your payment provider.

7. Refund Amount

If your return is approved, you will receive a refund for the eligible amount of the returned product.

For eligible change-of-mind returns:

  • Return shipping costs are the customer's responsibility.

  • Original shipping charges, if applicable, are non-refundable.

  • No restocking fee will be charged.

For confirmed defective, damaged, incorrect, or incomplete orders, Coscots will provide an appropriate resolution in accordance with this policy and applicable law.

8. Products That Cannot Be Returned

We may decline a change-of-mind return if the product:

  • Has been used or operated.

  • Has been fueled or filled with oil.

  • Has been damaged after delivery through misuse or an accident.

  • Has been modified or altered.

  • Has been improperly assembled or maintained.

  • Is missing major parts, accessories, or documentation.

  • Shows excessive wear or damage caused by the customer.

Defective or damaged products are handled separately and may still qualify for a replacement, repair, or refund.

9. Order Cancellation

If you want to cancel your order, please contact us as soon as possible at Contact@coscots.us.

We will make reasonable efforts to cancel an order before it is shipped.

If the order has already been shipped, cancellation may no longer be possible. In that case, you may need to follow our return procedure after delivery.

10. Shipping Information

Coscots provides free standard shipping within the United States.

Our standard delivery timeframe is:

5–8 business days

Delivery times may vary due to circumstances outside our control, such as carrier delays, severe weather, holidays, or other unforeseen events.

Return shipping is separate from our standard free delivery service and is handled according to the return conditions described above.

11. Exchanges

If you receive a damaged, defective, or incorrect product, please contact us.

Depending on the circumstances and product availability, we may offer a replacement or exchange instead of a refund.

For change-of-mind requests, exchanges are subject to product availability and our return conditions.

12. Return Inspection

After receiving a returned product, Coscots may inspect the item and its accessories before approving the refund.

If the returned product does not meet the applicable return requirements, we may decline the return or adjust the refund according to the condition of the item.

We will contact you if there is an issue with the returned product.

13. Contact Information

If you have questions about returns or refunds, please contact us:

Coscots
74 E Willamette Ave
Fresno, California, United States

Email: Contact@coscots.us
Phone: +1 626-687-2376

We are committed to providing clear and helpful customer service and will do our best to resolve return and refund requests promptly.